Shipping Policy

Getting your gear to you

We work to get your order packed and on its way as quickly as possible. Below you’ll find everything you need to know about how we process, ship, and track your order.

Order processing

Orders are prepared and dispatched within 3–7 business days of being placed. Business days exclude weekends and public holidays. During busy periods or promotional events, processing may take slightly longer — we’ll keep you informed if that happens.

Once your order has been dispatched, you’ll receive a confirmation with your tracking details.

Shipping time

After your order leaves our warehouse, delivery typically takes 7–14 business days, depending on your location and the shipping method selected. Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

Total estimated delivery

As a guide, you can expect your order to arrive within roughly 10–21 business days from the moment you place it — combining the 3–7 day processing window with the 7–14 day shipping window.

Order tracking

Every order comes with tracking. As soon as your parcel ships, we’ll send you a tracking link so you can follow it from our door to yours. Please allow a little time for tracking information to update after dispatch.

Shipping costs

Shipping costs are calculated at checkout and shown clearly before you complete your purchase. Any applicable costs are based on your order and delivery location.

Duties, taxes, and customs

Depending on where your order is being delivered, additional duties or taxes may apply upon arrival. These charges, if any, are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Please check with your local customs office if you have questions before ordering.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We cannot be responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error, reach out through our Contact Us page as soon as possible — if your order hasn’t shipped yet, we’ll do our best to update it.

Lost or delayed packages

If your tracking shows no movement for an extended period, or your parcel appears to be lost, please reach out through our Contact Us page. We’ll work with the carrier to investigate and find a solution.

If your order is marked as delivered but you haven’t received it, check around your property and with neighbours first, then contact us and we’ll help you look into it.

Need help?

If you have any questions about your order, delivery times, or tracking, please reach out through our Contact Us page — we’re happy to help.