Return & Exchange Policy

Simple, honest returns

We want you to be happy with your gear. If something isn’t right, you have 15 days from the day your order arrives to request a return or exchange. No complicated forms, no runaround — just reach out and we’ll take it from there.

The 15-day window

Your return or exchange must be requested within 15 days of delivery. Once your request is approved, please send the item back promptly so we can process it without delay. Requests made after the 15-day window may not be accepted.

Conditions for return

To be eligible, items must be:

  • Unworn, unwashed, and unused — tried on is fine, worn to the gym is not.
  • In their original condition, with all tags and packaging intact.
  • Accompanied by proof of purchase, such as your order confirmation.

We reserve the right to refuse a return if the item shows signs of wear, washing, damage, or alteration.

Items that can’t be returned

For hygiene and safety reasons, certain items are not eligible for return, including:

  • Items marked as final sale or clearance.
  • Worn, washed, or altered garments.
  • Gift cards and promotional items.

If you’re unsure whether your item qualifies, just ask before sending it back.

How to start a return or exchange

  1. Reach out through our Contact Us page with your order number and the reason for your request.
  2. Our team will review it and send you the next steps.
  3. Pack the item securely in its original packaging.
  4. Ship it back using the instructions provided.

Please don’t send anything back before your request has been approved — it helps us process your return quickly and correctly.

Exchanges

If you need a different size, colour, or style, let us know when you get in touch. Exchanges are subject to availability. If your preferred item isn’t in stock, we’ll help you find an alternative or process a refund instead.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. Approved refunds are issued to your original payment method. Please allow a reasonable period for the refund to appear, as processing times vary by payment provider. Shipping costs are generally non-refundable unless the return is due to our error.

Return shipping

Return shipping costs are the customer’s responsibility, except where the item is faulty, damaged, or incorrect. We recommend using a trackable service, as we can’t be responsible for returns lost in transit. Keep your proof of postage until your return is complete.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or isn’t what you ordered, please contact us within 15 days of delivery through our Contact Us page. Include your order number and a description or photo of the issue, and we’ll make it right — with a replacement, an exchange, or a refund, and we’ll cover the return shipping.

Need help?

Questions about a return, an exchange, or anything else? Reach out through our Contact Us page and we’ll be glad to help.