Privacy Policy
Your privacy matters to us
This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with us. By using this site, you agree to the practices described below. We keep this policy clear and readable on purpose — no dense legalese, no surprises.
Information we collect
We collect only what we need to serve you well:
- Information you give us — your name, email address, shipping and billing details, and order information when you make a purchase, create an account, or contact us.
- Information collected automatically — technical data such as your browser type, device, general location (at a broad, non-specific level), and pages you visit, gathered through cookies and similar technologies.
- Information from your orders — what you buy, how often, and your delivery preferences, so we can serve you better next time.
How we use your information
We use your information to:
- Process and deliver your orders, and keep you updated on their status.
- Respond to your questions, requests, and support needs.
- Improve our products, site, and shopping experience.
- Send you updates, offers, or newsletters — only if you have chosen to receive them.
- Prevent fraud and keep our site secure.
Cookies and tracking
We use cookies and similar tools to remember your preferences, keep your cart working, and understand how our site is used. You can control or disable cookies through your browser settings. Doing so may affect how parts of the site work, but you remain free to browse and shop.
Sharing your information
We do not sell your personal information. We share it only with trusted partners who help us run our business — such as payment processors, shipping carriers, and service providers — and only to the extent needed to fulfil your order or operate the site. These partners are required to protect your information and use it solely for the purpose we specify. We may also disclose information where required by law or to protect our rights and the safety of others.
Data security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. While no method of transmission or storage is completely secure, we work to safeguard your data and review our practices regularly.
Data retention
We keep your information only for as long as it is needed to fulfil the purposes described in this policy, to comply with our obligations, and to resolve any disputes. When it is no longer needed, we securely delete or anonymise it.
Your rights
Depending on where you shop with us, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent for marketing at any time.
To exercise any of these rights, please reach out through our Contact Us page and we will assist you.
Children’s privacy
Our site is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please let us know through our Contact Us page and we will remove it.
Third-party links
Our site may contain links to other websites we do not control. We are not responsible for their content or privacy practices, and we encourage you to review their policies separately.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes take effect once posted on this page. We encourage you to review it occasionally to stay informed.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please reach out through our Contact Us page. We are happy to help.